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Emplifi’s end-to-end community management solution helps you truly understand your audiences, so you can deliver memorable experiences with empathy. Automate every digital touchpoint to reduce costs and scale up performance with easy-to-set-up collaborative workflows, so tasks can be assigned and completed automatically, with notes and status updates each step of the way.
🔹 One place for all communications: Our centralized inbox transforms community management from chaos to an organized workflow. All incoming messages, comments, mentions, and DMs from connected platforms are located in one central place.
🔹 Crisis management: Spot negative audience sentiment and trends early and intervene before they become full-blown problems. Catch urgent matters in real-time with AI priority scores assigned to every incoming message and conversation.
🔹 Powerful third-party integrations: Escalate messages to service and care teams with integrations to Social Care and Salesforce
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About Emplifi:
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The Emplifi CX Cloud uniquely offers integrated social media marketing, social commerce, care and service as one unified, modular software platform to close gaps in your customer experience.
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