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CRM Program Maturity Assessment

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CRM Program Maturity Assessment

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Use this prescriptive self-assessment tool to evaluate your organizations CRM Program Maturity. Rate your compliance with best practices across the following dimensions: Senior Management Commitment, Alignment with Business Goals, Level of Process Documentation, Data Management & Accuracy, Customer-Centricity, System Training & Support, User Adoption, and Customer Satisfaction. Once you have completed the assessment, you will immediately be provided with results and recommendations for improvement. Get this tool @ t

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