Increasing NRR (Net Retention Rate) for SaaS

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Do you think that having a great product or service automatically guarantees a high net retention rate? That’s not how it works! It’s all about building a powerful understanding of your customers through data analytics. Do you want to know how to crush Net Retention Rate for SaaS?

In our exclusive interview with Michael Taylor, Chief Customer Officer at ClickDimensions, he shares how his team championed an incredible success story in net retention through tracking customer data. Michael discusses retention rate and why it is a critical metric to delivering value to your customers and your bottom line.

Hear Michael’s team’s success story and gain new insights into how you can improve user journeys and increase your retention rate from the man himself. Watch the full video now!

00:00 Intro
01:23 What is Net Retention Rate?
02:45 How to calculate Net Retention Rate?
03:13 Who’s Accountable for Increasing Net Retention Rate?
05:43 Building Customer Health Score to Leverage Net Retention Rate
08:59 Balancing Customer Health and Net Retention Rate
13:29 Tools and Data Sources to Increase Net Retention Rate SaaS
19:00 Plans for Further Improving Net Retention Rate

Here are the tools Michael mentioned in the video:
Salesdirector.AI :
PowerBI :

BONUS RESOURCES:

📑 Read this blog: Achieving 100% Customer Retention

🎥 Watch this video: The Secrets to High Net Retention Rate

⏬ Download Infographic: Customer Health Score Industry Trends

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